Terms of service

These terms are the agreement between you and NurQuest Limited, trading as Reearnify, whenever you sell material to us, book a pickup, join our waitlist or use our website or app.

By booking a pickup or selling to us you accept these terms. If you do not accept them, do not book. We may update them as the service grows; the date at the top shows the current version, and the version in force when you book is the one that applies to that job.

• You must be at least eighteen years old.
• You must be the owner of the material, or be authorised by the owner to sell it.
• You must be able to say where the material came from if we ask.
• You must give us details that are true, including your name, your phone number and the address the driver is coming to.

We can decline or cancel any pickup where we are not satisfied on any of these points, and we will explain why.

When you book, you tell us what you have, roughly how much, and where you are. Two things are required with every booking:

• A photo of the material. Take it where the pile is standing, so we can see what we are coming for.
• Today's date on one carton. Write the date you are booking on any one carton in the photo. This proves the pile is still there on the day you book. A booking without a dated photo may be held until you send one.

A booking is a request, not a confirmed job. It becomes a job once we accept it and give you a day. We will tell you if we cannot reach your area, or if what you have is below the minimum for a trip.

There is a minimum quantity per pickup, because a driver, a vehicle and fuel have to be worth sending. The minimum is currently 50 kilograms, and it changes as our routes and costs change.

Current prices and updates are always on the Reearnify app and our WhatsApp channel. The minimum in force on the day you book is the one that applies, so check before you book. If your pile is below it we will tell you rather than send a driver, and you can gather a little more and book again.

We are buying cartons and cardboard today, and we add materials as we grow. Every new material is announced in the app and on our WhatsApp channel first.

Cartons must be flattened, dry and off the ground. Tape and staples are fine. Our driver may refuse, at the stall:

• Wet, mouldy or oily board.
• Anything soaked in food, chemicals or sewage.
• Medical or clinical waste of any kind.
• Containers still holding chemicals, fuel or paint.
• Anything sharp, broken or unsafe to lift by hand.
• Anything whose source you cannot explain.

Refused material is left with you. Where only part of a load is refused, we weigh and pay for the part we accept.

Your material is weighed on our scale, at your stall, in front of you. The weight on that scale is the weight we pay for. If you disagree with a reading, say so before the load leaves; once it leaves the stall the recorded weight stands.

We pay a published price per kilo, and it is the same price for everybody on the same day. Current prices and updates are always on the Reearnify app and our WhatsApp channel. The price that applies is the one published on the day of collection, not the day you booked. Prices move with the market, so a price quoted last week does not bind either of us.

You are paid on the spot, at your stall, the same visit. Nothing is owed to you after the driver leaves.

• Bank transfer. This is how most sellers are paid. We send it while the driver is still with you, to the account you name. Give the account details carefully: a transfer sent to an account you gave us is your responsibility, not ours.
• Cash. If you prefer cash, tell us when you book so the driver carries it. Count it before the driver leaves.

If a transfer is delayed by your bank or ours, it remains owed to you and we will follow it up until it lands. Keep the pickup reference; it is how we trace a payment.

• Referral bonus. You earn it when a seller you introduced completes their first pickup and it is weighed and paid. They must name you when they sign up. There is no cap on how many people you may introduce.
• Top seller bonus. Paid monthly to the sellers who bring us the most weight in that calendar month, measured on our scale records.
• Fair use. Bonuses are for real sellers and real material. Duplicate accounts, invented referrals or splitting one pile across several bookings will forfeit them.

Bonus amounts and rules are published in the app and on our WhatsApp channel and may change. A change never removes a bonus you have already earned.

Cancel as early as you can, so the driver can be sent somewhere else. If our driver arrives and the material has been sold, is not there, or nobody is at the stall, the job is closed as a failed pickup.

Repeated failed pickups from the same seller may mean we ask for a photo taken on the morning of collection before we dispatch again.

We may also cancel: if the weather, road or market conditions make the trip unsafe, if the material turns out to be something we do not accept, or if we cannot reach you on the number you gave. We will tell you and offer another day.

Our drivers and collectors are told to be polite and to walk away rather than argue. We ask the same of you. We may refuse to deal with anyone who threatens or abuses our team.

Nobody from Reearnify will ever ask for your bank PIN, your BVN, your card details or a fee to arrange a pickup. If anyone does, it is not us. Report it to support@reearnify.com.

We are responsible for weighing your material accurately, applying the published price and paying you the amount that follows from those two things. If we get that wrong, we will correct it.

We are not responsible for loss you could not reasonably have expected, for lost trading time or lost profit while you wait for a driver, or for anything caused by details you gave us being wrong. Except for death or personal injury caused by our negligence, and for anything the law does not permit us to limit, our total liability for any one pickup is limited to the value of that pickup.

The Reearnify name, logo, website, app and their content belong to NurQuest Limited. You may use them to sell to us and for nothing else. Do not copy the service, scrape it, or try to break into any part of it.

We work to keep the service running, but we do not promise it will be available without interruption. Prices and material lists shown are information, not a binding offer, until a pickup is accepted.

How we handle your personal information is set out in our privacy policy, which forms part of these terms.

These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Oyo State have jurisdiction over any dispute.

Talk to us first. Most disputes are a weight, a price or a payment, and almost all of them are settled the same day by email to support@reearnify.com with your pickup reference.

Sellers with material to sell: call 0708 734 1449, Mon to Sat, 8:00am to 6:00pm.

Support, complaints or anything you want on record: support@reearnify.com. Driver and collector applications: partners@reearnify.com.

NurQuest Limited, trading as Reearnify. Ibadan, Oyo State, Nigeria.