Privacy policy

Reearnify is a recyclable material buying service operated by NurQuest Limited, a company registered in Nigeria. We buy cartons and other recyclable material from sellers at their own shop or stall, weigh it in front of them and pay them on the spot.

This policy explains what personal information we collect when you use our website, our app or our phone line, why we collect it, who we share it with and what you can ask us to do with it. It is written to meet the Nigeria Data Protection Act 2023 and the rules made under it.

For the purposes of that Act, NurQuest Limited is the data controller for the information described here. You can reach us about anything in this policy at support@reearnify.com.

We only ask for what we need to reach you, get a driver to you and pay you. That means:

• Who you are. Your name, or the name your market knows you by.
• How to reach you. Your phone number, and your email address if you give us one.
• Where to find you. Your country, state, city, market or area, your shop or stall address, and any landmark you give the driver.
• What you are selling. The material, roughly how much you say you have, and the photo of the pile you send when you book, including the carton showing the date.
• What happened on the job. The weight recorded on our scale, the price per kilo that applied that day, the amount paid and whether you took a transfer or cash.
• Payment details you choose to give us. If you take a bank transfer, the account name, bank and account number you ask us to send it to. We never ask for your card details, your PIN, your BVN or your online banking password, and no member of our team will ever ask you for them.
• Your contact with us. Notes from calls you make to our line, messages you send us, and complaints you raise, so the next person you speak to already knows your history.
• Basic technical information. When you use the website or app, the device and browser type, and pages viewed. This is used to keep the service working and to fix faults.

We do not collect information about your health, your religion, your politics or your ethnicity, and you should not send us any.

• To carry out the pickup you asked for. Contacting you, routing a driver, weighing, pricing and paying. Legal basis: performance of a contract with you.
• To confirm a pile is real and still yours. The dated photo you send at booking stops us dispatching a driver to material that has already been sold. Legal basis: our legitimate interest in not wasting a trip, and yours in not waiting for a driver who cannot help.
• To pay you and keep the records that go with it. Legal basis: performance of a contract, and our legal obligations on record keeping and tax.
• To run referral and top seller bonuses. Working out who introduced whom, and who sold the most weight in a month. Legal basis: performance of a contract.
• To tell you about prices, new materials and the app launch. Legal basis: your consent, which you can withdraw at any time.
• To handle complaints and improve the service. Legal basis: our legitimate interest in running the service properly.
• To prevent fraud and keep our team safe. Checking that material has a lawful source, and keeping a record of jobs that went wrong. Legal basis: our legitimate interests and our legal obligations.

We do not sell your personal information to anybody, and we never will. We share it only in these cases:

• Our own drivers and collectors, who see your name, your phone number and your address for the job they are assigned, and nothing more.
• Banks and payment providers, where you have asked to be paid by transfer.
• Service providers who run parts of our systems, such as hosting, messaging and analytics. They act on our written instructions and may not use your information for their own purposes.
• Regulators, tax authorities or law enforcement, where we are legally required to hand information over.
• A buyer or successor, if the business is ever sold or reorganised. Your information stays subject to this policy.

Your information is stored on servers that may sit outside Nigeria. Where information leaves Nigeria, we only send it to a country or provider that offers an adequate level of protection, or we put a written contract in place that requires the same standard of protection required by the Nigeria Data Protection Act 2023.

• Waitlist entries are kept until the app launches in your city and for twelve months after, unless you ask us to remove you sooner.
• Pickup and payment records are kept for seven years, because tax and company law require it.
• Photos sent at booking are kept for ninety days after the job closes, then deleted.
• Call notes and complaints are kept for three years so we can see a pattern if a problem repeats.

When a retention period ends we delete the information or anonymise it so it can no longer be linked back to you.

Under the Nigeria Data Protection Act 2023 you can ask us to:

• Show you the personal information we hold about you.
• Correct anything that is wrong or out of date.
• Delete information we no longer have a reason to keep.
• Stop or limit a particular use, including marketing messages.
• Hand over a copy of what you gave us, in a form you can take elsewhere.
• Object to a use we have based on our legitimate interests.

Write to support@reearnify.com and we will answer within thirty days. There is no charge. If you are not satisfied with our answer you can complain to the Nigeria Data Protection Commission.

Access to seller records is limited to the staff who need it for their job, and every account carries only the permissions that role requires. Sessions time out when a device is left idle, and every change to an order or a payment is written to an audit trail with the name of the person who made it. No system is perfect, so if a breach ever puts your rights at risk we will tell you and the Nigeria Data Protection Commission as the law requires.

Our website uses a small number of cookies and similar browser storage. Some are strictly necessary, such as the one that keeps a staff member signed in. Others help us count visits and see which pages fail, so we can fix them. We do not use advertising cookies and we do not let anyone track you across other websites. You can clear or block cookies in your browser settings, though the site may not work correctly without the necessary ones.

Reearnify is a service for traders and is not directed at children. We do not knowingly collect information from anyone under eighteen. If you believe a child has given us their details, write to us and we will delete the record.

We update this policy when the service changes or the law does. The date at the top always shows the current version. If a change materially affects your rights we will announce it on our WhatsApp channel and, once the app is live, inside the app, before it takes effect.

Write to support@reearnify.com with anything about this policy, including a request to see, correct or delete your information.

NurQuest Limited, trading as Reearnify. Ibadan, Oyo State, Nigeria. Office hours Mon to Sat, 8:00am to 6:00pm.